The Bozeman Oracle branch doesn’t have desktop support. As luck has it, I am a talented enough sleuth to troubleshoot Windows issues.
Me: “I have a virus that has infected a library used by IE. McAfee isn’t picking it up, and I can’t find any remedies online.”
Me: “Did you try rebooting?”
Me: “Yes. Several times.”
Me: “From the Control Panel, you can disable Windows features. Disable IE and use an alternate browser.”
Me: “The product I develop requires IE for installations.”
Me: “Curious. Re-image your machine.”
See…no need for the middle man.

I haven’t horsed around with a Windows install for ages…getting a nice sense of nostalgia.